There are 7 simple steps to our process:
STEP 1 – INFORMATION GATHERING
We’ll complete an ‘information gathering’ with you, to identify your potential PPI claim and which of those you would like to pursue. As part of information gathering we’ll ask you to complete the application form online or by post.Once printed we will ask you to sign it and sign the letter of authority as well as our T&CS which will give us the authority to obtain copies of the original agreements and a Subject Access Request from your lender/provider.
STEP 2 – AUDIT & ASSESSMENT
Once copies of the original agreements have been obtained, we complete an assessment , which will confirm any potential claims and the grounds for which the claim will be pursued.
STEP 3 – CHALLENGE
We will send a professionally written letter setting out the reasons why the Payment Protection was mis-sold to you. Your lender will research the claim and will either contest it, turn the claim down or accept it in full. If we do not receive a satisfactory outcome from the lender we will take the case to the Financial Ombudsman. (If we feel it is strong enough to succeed-89% of the claims that go to the Ombudsman succeed). This of course is at no extra cost to the client.
STEP 4 – SETTLEMENT
Reclaiming interest on the insurance payments paid and added to the loan and any other claim that can be justified.
STEP 5 – TIME TO FINALISE
Most claims should take approx 2-4 months to settle, some complicated cases may take longer (Claims that go to the Financial Ombudsman could take far longer).
STEP 6 – COMPENSATION
Once we have negotiated an appropriate settlement for a successful claim, you receive your compensation.
STEP 7: – WE WILL INVOICE YOU
As soon as you have accepted the offer from the lender we will invoice you for our fees this will be payable within 14 days of receipt of your compensation.