Complaints

 PPI Complaints

Making a complaint.

The Claimspower team are dedicated to providing all its customers with a superb service. However, we appreciate that sometimes we don’t quite get things right. When this happens we see this as an opportunity to really show you how much we cherish you as a customer.

We obviously have to comply with the Claims Management Regulator in respect of regulated claims management activities guidelines around complaints handling but we see that as a minimum requirement and really look to go above and beyond what you would expect.

What to do if you are not happy with the service we have provided
Step 1

In the first instance the best way to get your PPI complaint resolved is to talk to us.

Please call 0333 012 0020

Alternatively, you can write to us at:

 Claimspower,

Complaints Department

Customer Services Manager, 

127 Fernhead Road,

London W9 3ED

Or

Email our customer services:

customer.services@claimspower.com We aim to resolve as the complaints as soon as we receive them.

Step 2

If we are unable to resolve your complaint within 48 hours, we will write or email  you within 5 working days with an acknowledgement of your complaint either with a formal response or explaining when we feel we will be able to give you a final response. We will tell you the name and job title of the person who will be handling your complaint and keep you regularly updated as things progress. Ultimately, we aim to resolve all PPI complaints within a maximum of 4 weeks.

Step 3

If we are still unable to resolve your PPI complaint after 8 weeks, or you are not satisfied with our final response, you may be entitled to refer the matter to the Legal Ombudsman. If you decide to escalate the matter to the regulator you must do so within 6 months of our final response letter. We will provide details of the regulator with our final response but their details are below too:

    1. Legal Ombudsman
      PO Box 6804
      Wolverhampton
      WV1 9WG

      Tel: 0300 555 0333

cmc@legalombudsman.org.uk

Visit www.legalombudsman.org.uk/cmc

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