Vulnerable Persons Policy
Claimspower believes that to deliver a truly ethical approach in delivering a service that is extremely sensitive the commitment has to permeate throughout all activity as the business as a whole. We believe that the adoption and application of the right policies, standards, and approach will deliver an ethical approach in a practical and measurable way.
A vulnerable adult can be anyone over the age of 18, who has a physical or sensory impairment, learning disability or a mental health problem and who may be unable to protect themselves from harm or abuse. Elderly, frail or confused older people are also classed as vulnerable adults.
Claimspower also gives full consideration to any mitigating or vulnerable conditions, and seek the advice and approval of our clients before proceeding with any recovery action in the following circumstances:
- Serious illness/long-term sickness
- Ethnic minorities who cannot understand or speak English
- Pregnancy or recent birth of a child
- Recent bereavement
- Recent unemployment
- Severe financial difficulties
- Any other guidelines stipulated by our client
Claimspower process for identifying vulnerable claimants is set out in 3 stages:
- Prior to us receiving a case
- Once we have received a case
- Whilst making the first contact with the client
- During an agent visit
All staff are trained, display a positive attitude and are considerate to customers in financial difficulties, responding sympathetically to their difficulties and encouraging them to obtain guidance from relevant advisory organisations.
Through regular dialogue with customers and advisory bodies, we will ensure that staff are kept up to date with any changes in our collection/sign up policy and carry the most up to date contact details for advisory groups within the client’s area.
In accordance with legislation and best practice, Claimspower will establish and maintain effective quality assurance systems for monitoring and reporting Adult safeguarding issues and will share all adult protection information across agencies.